CONTACT INFORMATION
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
Company Address: 12789 N Rim Way, Rancho Cucamonga, CA, 91739, USA
Shipping address: 1206, GUORUI Square A, RongJingEastStreet, DaXing Economic and Technological Development Zone, DaXing District, Beijing, 100176, China
love@petterna.com
You only need to provide clear photos. We will explain the specific photo requirements in our email, and you can simply follow the instructions we send you.
Rush options may be available depending on capacity. Please contact us before ordering.
Since every piece is 100% handmade by skilled artists, quality takes time. The exact timeline depends on the size and complexity of your custom order. Once we receive your photos, we will let you know the estimated delivery time.
Yes, transparency is part of our promise. For all custom orders, we will send you a video of the finished piece via email. We will not ship the item until we receive your approval.
If you need to make any changes after placing your order, please contact our customer service team as soon as possible. We can update your order as long as production has not yet started.
Yes, we are proud to ship our art worldwide. Whether you are in New York, London, Tokyo, or Sydney, we can deliver to your doorstep.
Once your custom piece is approved and packed:
Standard International Shipping: Typically 7–15 business days.
Express Shipping: Typically 3–7 business days.
Yes, absolutely. Once your order has been carefully packed and dispatched, we will send you a shipping confirmation email containing your tracking number. You can use this link to follow your package’s journey until it arrives safely at your doorstep.
Yes. A heartfelt note is a beautiful addition to a memorial gift. Please let us know your specific request before shipping. We will handwrite your message on a premium card and place it inside the gift box, ensuring it is the first thing the recipient sees when they open it.