Ordering & Customization

How do I place a custom order?
What information do I need to provide when ordering?
Can you create artwork for pets other than dogs and cats?
Can I order for multiple pets in one product?
Can I customize the pose or expression?
Can I add my pet’s name or a date to the artwork?
Can I request specific accessories, like a collar or a favorite toy?
Can I request a rush order?
How similar will my custom product be?

Design & Approval Process

How long does the production process take?
Will I see the artwork before it is shipped?
What if I’m not happy with the preview? Can I request changes?
Can I change my order details after placing it?
What if I don’t reply to the preview email in time?

Shipping & Delivery

Do you ship worldwide?
How much does shipping cost?
How long will shipping take after the product is made?
Will I receive tracking information?
How is the artwork packaged? Is it safe?

Memorial & Gifting

I am purchasing this as a memorial gift for a grieving friend. Can you ship it directly to them without a receipt?
My pet has passed away and I only have older or blurry photos. Can you still work with them?
Can I include a personalized message or card?
I want to gift a portrait, but I don't have their photos. What should I do?

Returns & Cancellations

What is your return policy?
What if my order arrives damaged?
Can I cancel my order?