01
COMPLETE ORDER
Choose your favorite pet customization style and size, then proceed to checkout.
02
CHECK EMAIL
After payment, check your email (please also check spam folder).
We need specific information about your pet to bring it to life perfectly.
03
DESIGN & CREATION
Once we receive your information, our master artisans will begin the design and creation process.
We'll update you with an estimated completion timeline.
04
CONFIRM DETAILS
When your piece is complete, we'll send you a video for your review.
05
SHIP WITH CARE
Once you approve, we arrange shipment and carefully track your package throughout delivery.
06
ARRIVE & CELEBRATE
When your Petterna masterpiece arrives, we'll reach out to confirm delivery and ensure you're completely satisfied with your new companion.
Emilia
William
Sophie
Roman
Clara